See 'Access to Imaging Records Through PocketHealth©' on our Diagnostic Imaging page.
Your Medical or Health Record Request
How to access your medical or health information
Everyone treated at one of our facilities has a health record. These records contain documents such as reports from care providers, test results, treatments, and pharmacy information. Health or medical records can be paper based, electronically generated or a combination of both.
You or your authorized representative can request access to or copies of your medical or health record by completing an authorization form or sending a letter and submitting it in person or by mail to the Health Records Department at the location where you received care. They will assist you in accessing the records you wish to see and are entitled to receive.
If you need assistance or have questions, please contact the Health Records Department:
Huntsville District Memorial Hospital Site
Phone: 705-789-2311 ext. 2214
Fax: 705-789-0846
South Muskoka Memorial Hospital Site
Phone: 705-645-4404 ext. 3126
Fax: 705-645-2417
My Chart
Learn more about MyChartTM at MAHC and enroll today!
Frequently Asked Questions
How do I request my imaging records?
How long will it take to obtain copies of my medical or health record?
You will receive a response no later than 30 calendar days from the date we receive your written request.
How can I request corrections to the information in my medical or health record?
If you believe there is incorrect information in your medical or health record, you can write to the Health Records Department at Muskoka Algonquin Healthcare. They will work with you to address your concerns.
Is there a fee to send copies of my medical or health records to another care provider?
Generally no, if the information is being shared to your physician/care provider, but you may be charged for special processing of your request. For example, courier fees, special delivery, or other special processing services.
Fee Schedule for release of personal health information
Patient's/Substitute Decision Maker Paper Copies for Own Use
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No Family Physician - minimum data set only: No Charge
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Has a Family Physician - minimum data set only: $30 for the first 20 pages, $0.25/page thereafter
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Has a Family Physician - requests full chart regardless: $30 for the first 20 pages, $0.25/page thereafter
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An out of country/province patient/substitute decision maker requiring chart copies for either insurance or for continuing care purposes (note: records should have been provided to the patient at conclusion of visit): No Charge
Proof Of:
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Birth or Death: n/a. Requests should be filed to the Registrar General's Office at 1-800-267-8097. More information is available at ServiceOntario's website.
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Birth Time: $30
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Blood Type (no blood types released - refer patient to family physician): n/a
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Dates Seen - Confirmation of Registration or Admission: No Charge
Contact the Health Records Department
Huntsville District Memorial Hospital Site
Phone: 705-789-2311 ext. 2214
Fax: 705-789-0846
South Muskoka Memorial Hospital Site
Phone: 705-645-4404 ext. 3126
Fax: 705-645-2417
Your Personal Health Information
Collection of Personal Health Information and Personal Information
We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history, records of your visits to Muskoka Algonquin Healthcare and the care that you received during those visits. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.
Uses and Disclosures of Personal Health Information
We use and disclose your personal health information to:
Treat and care for you; Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others); Plan, administer and manage our internal operations; Conduct risk management activities; Conduct quality improvement activities (such as sending satisfaction surveys); Fundraise; Teach; Conduct research; Compile statistics; Comply with legal and regulatory requirements; and, Fulfil other purposes permitted or required by law.
Important Information
- We take steps to protect your information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
- We conduct audits and complete investigations to monitor and manage our privacy compliance.
- We take steps to ensure that everyone, who performs services for us, protects your privacy and only uses your personal health information and personal information for the purposes you have consented to.
Your personal health information may also be disclosed to other authorized individuals as required by law (e.g. to respond to a court order).
What if I don't want others to know I am in one of your facilities?
If you are admitted to Muskoka Algonquin Healthcare, we will confirm your admission and location to people who phone and ask about you while you are here, only. If you don't want us to release this information, please tell a staff member upon registration or within your care area.
Your Choices
You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).
How To Contact the Privacy Office:
For more information about our privacy practices, or to raise a concern you have with our practices, contact us at:
Email: Privacy Officer
Telephone: 705-645-4404 ext. 3398
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