Fees and Paying a Bill

During your stay, you may be responsible for some charges that are not covered through the Ontario Health Insurance Plan.  These may include the cost of private and semi-private accommodation if you do not have private insurance, television service, and some assistive devices.  You are responsible for all charges and must pay upon discharge.

Paying an Invoice

• Payments can be made by mailing in a cheque (please reference the Patient ID # or Invoice #).
• Payments can be made by phone using a credit card, by contacting the hospital site for which the charge originated from.

Co-payment charges may apply for patients who are in Complex Continuing Care and are waiting for placement in another facility such as long-term care.  The Ministry of Health requires us to charge this fee.  The fee is income-adjusted.

Out-of-province and out-of-country residents

Please note that there may be health care charges for people who do not have insurance and live out-of-province or out-of-country. These charges will be reviewed with you and must be paid upon discharge.

Schedule of Fees

A schedule of fees is posted in each of the Emergency Dept. waiting rooms.

Locations and Contact Information

Huntsville District Memorial Hospital Site
Accounts Receivable (Cashier Office in front lobby)
Monday to Friday, 7:45 a.m. to 3:30 p.m.
100 Frank Miller Drive, Huntsville P1H 1H7
Phone:  705-789-2311, ext. 2230
Fax:  705-789-8789

South Muskoka Memorial Hospital Site
Accounts Receivable (Business Office)
Monday to Friday, 8:00 a.m. to 4:00 p.m.
75 Ann Street, Bracebridge P1L 2E4
Phone:  705-645-4404, ext. 3212
Fax:  705-645-4594

PLEASE NOTE:  Payments may be made at Patient Registration outside of regular business hours.  Please bring a copy of your outstanding invoice or statement.