Make a Difference as a Patient Experience Partner at MAHC

Muskoka Algonquin Healthcare (MAHC) is seeking applications from community members who have been a patient or a family member of a patient at a hospital and want to partner with MAHC to improve the care experience and make a difference in local health care.

Since 2017, MAHC has had a Patient and Family Advisory Council (PFAC) that provides the organization with advice and recommendations on matters where the patient perspective is vital to advancing person-centred care.

“Patients and their family members provide tremendous firsthand experience and feedback that is important to ensure we are always providing care that is centred on those we serve,” explains President and CEO Cheryl Harrison. “Patient Experience Partners bring that patient and family input closer to the bedside through input on policies, procedures and processes by sharing their own ideas and points of view.”

Ideally, those applying have been a patient at MAHC or a family member of a patient at MAHC or another hospital in the last three years. Patient Experience Partners should be passionate about enriching the health care experience for patients and families and share ideas and information about experiences at MAHC in ways that others can learn from them to help advance programs, services and hospital priorities.

Patient Experience Partners can participate in ways that best match their interests, experience and availability, such as participating in key standing committees or focus groups, helping to develop patient- and family-oriented education material, and surveying for feedback.

For full details on requirements and the ideal qualities of a Patient Experience Partner, visit the MAHC website for the application form at www.mahc.ca/PEPapplication.