Quality of Service
Muskoka Algonquin Healthcare is committed to delivering excellent patient care that is based on quality and safety. We want to ensure our health care services are consistent with the needs of the patients, families and communities that we serve. While our programs and services evolve, our priority stays the same — continuous improvement to ensure a safe, high-quality care experience.
We are proud to be Accredited with Exemplary Standing, the highest possible possible rating through a voluntary onsite assessment process conducted by Accreditation Canada. This result clearly demonstrates our commitment to safe, high-quality care and the high standards to which we hold ourselves accountable.
MAHC utilizes ethical frameworks for decision-making not only for patient care, but also administrative and financial decision-making. A Bioethicist is also available to staff and physicians to provide guidance and advice on issues with an ethical dimension.
Definition of Quality
Quality at MAHC results in shared decision-making between the patient/family and health care team to achieve a patient identified desired health outcome. MAHC will deliver safe, effective, patient-centred services, efficiently, and in a timely fashion, resulting in optimal health status for our patients.
| Element | Patient Meaning | Provider Meaning |
|---|---|---|
| Safe | I will not be harmed by the health system. | The care my patient receives does not cause the patient to be harmed. |
| Effective | I receive the right treatment for my condition, and it contributes to improving my health. | The care I provide is based on best evidence and produces the desired outcome. |
| Patient Centred | My goals and preferences are respected. My family and I are treated with respect and dignity. | Decisions about my patient's care reflect the goals and preferences of the patient and his or her family or caregivers. |
| Efficient | The care I receive from all practitioners is well coordinated and efforts are not duplicated. | I deliver care to my patients using available human, physical, and financial resources efficiently, with no waste to the system. |
| Timely | I know how long I have to wait to see a doctor or for tests or treatments I need and why. I am confident this wait time is safe and appropriate. | My patient can receive care within an acceptable time after the need is identified. |
| Equitable | No matter who I am or where I live, I can access services that benefit me. I am fairly treated by the health care system. | Every individual has access to the services they need, regardless of his/her location, age, gender, or socio-economic status. |
Commitment to Quality and Safety
Our entire organization, including our Board of Directors and our point of care health care professionals, works together to create a culture that supports safe, quality care. We do this through a number of formalized documents and plans, including:
- Our Patient Declaration of Values (Patient Values, Rights and Responsibilities)
- Our Quality & Patient Safety Plan and Quality Improvement Plan
- Patient Experience Surveys
- Information about how to access provincial wait time reporting
Contact Us
Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)
South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)
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