Privacy Policies

Click on any of the policy titles below to view a copy of the complete policy.

Appropriate Use of Technology #ADM-V-094

Muskoka Algonquin Healthcare (MAHC) shall make all reasonable efforts to protect its information technology (IT) resources from tampering, unauthorized access, and loss.  Users shall adhere to MAHC's privacy and confidentiality policies to ensure the protection and security of MAHC's information and IT resources, which include but are not limited to:...

Computer Workstations #ADM-V-093

At Muskoka Algonquin Healthcare (MAHC), Information Communication Technology services (ICT) secure and protect the information assets they manage. This group provide IT resources to meet the business and strategic needs of the organization. ICT grant access to these resources as a privilege and must manage them responsibly to maintain the confidentiality, integrity, and availability of all information assets...

Confidentiality of Information and Data Security #ADM-V-092

At Muskoka Algonquin Healthcare (MAHC), we maintain a Commitment to Privacy and Confidentiality and Authorized Release of Information. Privacy is a fundamental legal and ethical responsibility for everyone at MAHC...

Email Usage Policy #ADM-IV-088

Email is a critical administrative and clinical communications tool for use both within the Muskoka Algonquin Healthcare environment, and between MAHC users and the external community, subject to specific conditions outlined in this policy...

Internet Usage #ADM-V-098

The Internet is accessible from any Muskoka Algonquin Healthcare (MAHC) computer and laptop connected to the Hospital's computer network. Internet access is provided by MAHC for the primary purpose of achieving corporate goals and objectives in health care delivery, research and teaching. While incidental use of the Internet at MAHC for educational and personal development is permitted, MAHC has adopted this policy to complement the Appropriate Use of Technology policy...

Internet Usage By Guests #ADM-V-099

The Internet may be available at each site of Muskoka Algonquin Healthcare.  MAHC provides Internet access to patients, guests and visitors as a courtesy...

Management of Personal Health Information Privacy Complaint or Breach  #ADM-V-101

At Muskoka Algonquin Healthcare, all employees, physicians, students and volunteers are responsible for the protection of privacy and confidentiality of all written and electronic personal information (PI) and personal health information (PHI) following hospital security methods, ensuring prompt investigation and containment and promptly reporting any complaints or breaches of confidentiality and/or security. Awareness of any such incidents may come directly from the affected person(s) or from other parties...

Portable Devices and Media #ADM-V-096

At Muskoka Algonquin Healthcare (MAHC)(MAHC), personal health information (PHI) is protected to ensure patient privacy. Under the Personal Health Information Protection Act (PHIPA), and pursuant to Orders HO-004, HO-007 and HO-008 from the Office of the Information and Privacy Commissioner of Ontario, health care providers are prohibited from storing unencrypted PHI on portable devices or media...

Privacy Policy #ADM-V-041

Muskoka Algonquin Healthcare has a legal responsibility to ensure all personal health information (PHI) and personal information (PI) in its possession, power or control is kept in strictest of confidence and disclosed in accordance with this Policy, and applicable laws.  All information collected, used and disclosed by the hospital or its staff shall be treated in a manner that accords with the Personal Health Information Protection Act ("PHIPA") and the Freedom of Information and Privacy Protection Act ("FIPPA") as set out below...

Processing Freedom of Information Requests #ADM-V-090

The Freedom of Information Privacy Protection Act (FIPPA) establishes a right for every person to access information held by the hospital, and provides a formal process for people (anyone from anywhere) to exercise that right by making an FOI request for a record in the custody or control of the hospital on or after January 1, 2007.  FOI requested supplements and does not replace other methods that patients, employees, news media and members of the public may currently use to obtain information from MAHC...

Remote Access #ADM-V-097

Muskoka Algonquin Healthcare (MAHC) recognizes that the information of our patients and staff must be treated with respect and sensitivity, and privacy must be appropriately protected.  Documents or information intended for MAHC use only is confidential and should be appropriately protected. To meet this commitment MAHC has established standards for the use of MAHC resources from outside the security of the internal MAHC network...

Storage, Transport & Destruction of Confidential Information #ADM-V-095

At Muskoka Algonquin Healthcare (MAHC), paper and electronic records containing personal health information (PHI) and corporate confidential information (CCI) are protected to ensure patient privacy and Hospital integrity...

Use of Social Media and PDA #ADM-IV-100

While Muskoka Algonquin Healthcare encourages its employees to enjoy and make good use of their on-duty and off-duty time, certain activities on the part of employees may become a concern if they have the effect of impairing the work of the employee; harassing, demeaning, or creating a hostile working environment for any employee; disrupting the smooth and orderly flow of work within the office; or harming the goodwill and reputation of the hospital among its patients/clients or in the community, at large...